Shipping policy

Shipping & Delivery Policy

Thank you for shopping with [SKINBASEMENT]! We strive to provide you with exceptional service and deliver your favorite cosmetics to your doorstep in a timely and efficient manner. Please take a moment to review our shipping and delivery policy to understand how we handle your orders.

1. Shipping Zones:
We currently offer shipping services within Australia only. We do not ship internationally at this time.

2. Shipping Methods:
We utilize reputable courier services to ensure the safe and timely delivery of your orders. The shipping methods available may include standard shipping, and express shipping.

3. Shipping Times:

Standard Shipping: Orders typically arrive within 3-7 business days, depending on your location within Australia.
Express Shipping: Orders are prioritized for faster delivery and generally arrive within 1-3 business days.
Pickup: Available for select locations (Rhodes NSW) and orders placed within the specified time frame. Please refer to our contact (email or mobile) for more details regarding eligibility and cut-off times.

4. Order Processing:
Orders are processed within 1-2 business days from the date of purchase. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

5. Shipping Costs:
Shipping costs vary depending on the selected shipping method, order value, and destination. You can view the shipping costs applicable to your order during the checkout process.

6. Free Shipping:
We offer free standard shipping on orders over a certain threshold amount. This threshold may vary, so please check our website or promotional materials for current offers and eligibility criteria.

7. Order Tracking:
You can track the status of your order using the tracking number provided in your shipping confirmation email. If you encounter any issues or delays with your delivery, please don't hesitate to contact our customer support team for assistance.

8. Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete address details.

9. Delivery Restrictions:
Certain remote or rural areas may have limited delivery options or longer shipping times. We apologize for any inconvenience this may cause and appreciate your understanding.

10. Delivery Exceptions:
While we strive to meet estimated delivery times, please note that unforeseen circumstances such as extreme weather conditions or public holidays may impact delivery schedules. We appreciate your patience and understanding during such times.

11. Returns Due to Delivery Issues:
If your order is damaged, lost, or delayed during transit, please contact our customer support team within a reasonable timeframe to arrange for a replacement or refund. For more information on our returns policy, please refer to our Returns & Refunds Policy.

12. Contact Us:
If you have any questions, concerns, or special requests regarding shipping and delivery, please don't hesitate to reach out to our customer support team. We're here to help!

Thank you for choosing [SKIN BASEMENT] for your beauty needs. We appreciate your business and look forward to serving you again soon!

[SKIN BASEMENT] Team